Privacy policy
This is the privacy statement of Alterwood B.V. (hereinafter AlterWood). AlterWood is registered with the Chamber of Commerce under number 82025843 and is located at Lookwatering 55C, 2635EA in Den Hoorn (ZH). This document explains how AlterWood handles the processing of your personal data. AlterWood exercises the utmost care when processing your personal data.
Latest version: 28 Januari 2026
OBTAINING PERSONAL DATA
If you use AlterWood’s services, you will provide AlterWood with certain personal data, or personal data about you will be obtained in the context of the agreement. Personal data refers to all data relating to an identified or identifiable natural person.
CATEGORIES OF PERSONAL DATA
AlterWood processes the following categories of personal data:
● Contact and name and address details;
● IP-address;
● Financial details;
● Account details, including your password and username;
● Order history;
● Other personal data provided by you.
PURPOSE OF PROCESSING
The personal data processed by AlterWood is intended to:
● To contact you to inform you about the services you have purchased and their implementation;
● Performing its services;
● Improving service provision;
● Making payments;
● Complying with legal obligations;
● Engaging in marketing and communication activities;
● Improving the website by analyzing visitor behavior on the website;
● Sending newsletters;
● Data exchange with third parties for the purpose of providing services.
BASIS FOR PROCESSING
The processing of personal data is only possible on the following grounds: (i) legal obligation, (ii) performance of a contract, (iii) obtained (explicit) consent of the data subjects, and (iv) legitimate interest. Personal data is processed in the provision of AlterWood’s services. AlterWood only processes data that AlterWood deems necessary for (improving) its services and handles the (personal) data it has collected about you and your use of its services with care. The basis for processing this data is the agreement you have entered into with AlterWood. Your personal data may also be processed when you visit the website www.alterwood.nl if you have given your consent for this.
NECESSITY OF PROCESSING
The processing of your personal data is necessary in order to provide the services. The services offered by AlterWood cannot be fully provided without processing your personal data. If your explicit consent is required for specific purposes relating to personal data, you must give your consent separately.
AUTOMATED DECISION-MAKING
There is no automated decision-making.
RETENTION PERIOD
The personal data processed by AlterWood is stored in accordance with the relevant laws and regulations. If a longer retention period is required by law or regulation, the personal data will be stored for longer in accordance with these requirements. All personal data (obtained) will not be stored for longer than is strictly necessary.
PROCESSING BY THIRD PARTIES
AlterWood only shares personal data with third parties if this is strictly necessary for the execution of an agreement and to comply with relevant laws and regulations. No personal data is sold. AlterWood may be subject to a legal obligation to share personal data with third parties. If personal data is shared with third parties, processing agreements are concluded for this purpose. The third parties with whom personal data is shared are:
● The delivery service(s) engaged for the purpose of executing the agreement. The categories of personal data that are processed are contact details and name and address details.
● The Payment Provider, for the purpose of executing an agreement. The categories of personal data that are processed are financial data.
● The Accountant, for the purpose of executing an agreement. The categories of personal data that are processed are contact and name and address details and financial data.
● Software suppliers, for the purpose of executing the agreement. The categories of personal data that are processed are contact details, name and address details, and email address.
● Website administrator, for the purpose of executing the agreement. The categories of personal data that are processed are contact details, name and address details, and email address.
● Installers, for the purpose of executing the agreement. The categories of personal data that are processed are contact details and name and address details.
SECURITY OF PERSONAL DATA
AlterWood takes the protection of your personal data seriously and, taking into account the state of the art, implementation costs, as well as the nature, scope, context, and purposes of processing and the varying likelihood and severity of risks to the rights and freedoms of individuals, takes appropriate technical and organizational measures to ensure a level of security appropriate to the risk.
DISCLAIMER
By using the website, you agree to the disclaimer. AlterWood reserves the right to change the content of its website and/or this disclaimer at any time without informing its customers and/or users of the website about this change. The content of the website has been compiled with the greatest possible care, but may nevertheless contain inaccuracies or be incomplete. AlterWood accepts no liability whatsoever for damage caused by or resulting from the use of the website. Use of this website is entirely at the user’s own expense and risk. No rights can be derived from the content of the website. All texts on the website are protected by copyright and are the property of AlterWood, insofar as they do not belong to third parties.
COOKIE STATEMENT
AlterWood uses technical and functional cookies to optimize the website. Cookies are small text files that are sent along when you visit a website to make the user experience more efficient. AlterWood is permitted by law to store cookies on your device if these cookies are strictly necessary for the use of the website. Your consent is required for other types of cookies. We recommend that you accept the cookies for the sake of the website’s user-friendliness. Visitors to the website have the option to check in.
The cookies used by AlterWood are functional cookies: these cookies ensure that the website works properly. These cookies do not affect privacy, so no consent needs to be requested or granted. These cookies are used, for example, to store your browser settings so that our website can be viewed optimally, or to ensure that the website remains accessible (load balancing), but also cookies that ensure that no other cookies may be placed (no-follow).
With your permission, we place “tracking cookies” on your computer. We use these cookies to track which pages you visit, in order to build up a profile of your online behavior. This profile is not linked to your name, address, email address, or similar details, but is only used to tailor advertisements to your profile so that they are as relevant to you as possible.
We use the lead generation service provided by Leadinfo B.V., Rotterdam, Netherlands. The tool recognizes company visits to our website based on IP addresses and shows us publicly available information, such as company names or addresses. In addition, Leadinfo places two first-party cookies to evaluate user behavior on our website and processes domains from form entries (e.g., “Leadinfo.com”) to correlate IP addresses with companies and improve services. More information is available at www.leadinfo.com. On this page: https://www.leadinfo.com/en/opt-out, you have an opt-out option. If you opt out, your data will no longer be recorded by Leadinfo.
The AlterWood website also uses Google cookies for Google Analytics. We do not track your online activity. Google Analytics may be required to disclose this data in accordance with applicable laws and regulations. As a result, AlterWood cannot link this information to a natural person. If you have any questions about this, please contact us at info@alterwood.nl.
USE OF SOCIAL MEDIA
AlterWood uses third-party cookies to optimize the website. Some cookies are placed by third-party services that are displayed on the website. Third parties refer to Google Analytics and Social Media (LinkedIn, Facebook, Twitter). The use of cookies from other companies (third parties) is subject to the privacy and cookie policies of the companies concerned. When you click on the Social Media button on the website, a Social Media cookie is placed. This allows the Social Media party to recognize your IP address as soon as you share an article from the website. For cookies from social media parties and the data and/or personal data they collect with these, AlterWood refers you to the privacy and cookie statements of these parties.
BROWSER SETTINGS
If you do not want websites to place cookies on the device you use to view the website, you can adjust your browser settings. Before a cookie is placed, you will receive a warning and you must give your consent for the cookie. If you do not do so, this may result in the website not functioning properly. You can adjust your browser settings so that your browser refuses all cookies, including cookies from third parties. You can also delete cookies that have been placed. To do this, you must adjust your browser settings via preferences and then adjust the privacy settings.
This privacy statement does not apply to third-party websites that are linked to this website. We cannot guarantee that these third parties will handle your personal data in a reliable or secure manner. We recommend that you read the privacy statements of these websites before using them.
RIGHTS OF DATA SUBJECTS
As a data subject, you have the following rights:
● Right of access: As a data subject, you have the right to obtain confirmation as to whether or not your personal data is being processed and, if so, to obtain access to the processing thereof.
● Right to rectification; You have the right to obtain rectification and completion of inaccurate data.
● Right to erasure; Without undue delay, a data subject shall obtain the erasure of personal data concerning him or her.
● Right to restriction of processing; As a data subject, you have the right to restrict the processing of your personal data. Please contact AlterWood for this purpose.
● Right to data portability; A data subject has the right to obtain the personal data concerning him or her that he or she has provided to AlterWood in a structured, commonly used, and machine-readable format, and to transmit those data to AlterWood without hindrance from the controller to whom they were provided.
● Right to object; The data subject has the right at any time to object to the processing of personal data concerning him or her on grounds relating to his or her particular situation, including profiling based on those provisions. AlterWood will cease processing the personal data unless there are compelling legitimate grounds for the processing that outweigh the interests, freedoms, and rights of the data subject related to the exercise, establishment, or defense of legal claims.
COMPLAINT
If you have a complaint about how AlterWood handles your personal data, or wish to exercise any of the above rights, please contact us via the website or by email at info@alterwood.nl. To ensure that you wish to exercise a right, AlterWood requests that you send a copy of your ID. You can black out your passport photo and MRZ (strip with numbers at the bottom) to protect your privacy. AlterWood will respond to your request as soon as possible, but no later than within 4 weeks. You can also submit a complaint to the Dutch Data Protection Authority. This is the competent enforcement authority. You can contact them via this link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons.
CHANGES TO THE PRIVACY STATEMENT
AlterWood may amend the privacy statement at any time. The most recent version is published on the website. Therefore, please always check the website for the most recent version. If the new privacy statement has consequences for the way in which we process data already collected about you, we will notify you by email.
This version was last updated on January 28, 2026.